Refunds

1. The rule

You have 14 calendar days from the purchase to ask for your money back. You do not need to give a reason.

Brazilian law gives 7 days for a purchase made outside a physical shop, in article 49 of the consumer code. We give double that, on purpose.

2. An item already used in the game

If you have already used the item in a match, we look at it case by case, and when in doubt we decide in the buyer's favour.

3. How to ask

1. Write to [email protected] with “Refund” in the subject.
2. Give the game account's e-mail and the purchase date. If you have Paddle's receipt e-mail at hand, forward it: that is the fastest route.
3. Say in one sentence what happened.

We answer within 5 working days. In practice it is usually a lot less.

4. Who gives the money back

The studio approves the request; Paddle runs the refund, because Paddle is who charged you. The money goes back through the same payment method you used.

After that, how long it takes to show on your statement is up to your bank or card network, not to us.

5. A charge you do not recognise

Your statement shows Paddle's name, not Blackstudio's. That is why the charge can look odd. Check the receipt e-mail Paddle sent: it says what was bought.

Before opening a chargeback with your bank, write to us. Settling it directly is faster for you, and a chargeback freezes the account until the case closes.

If the buyer was a minor without the responsible person, we cancel it and refund. Write from the responsible person's e-mail.