Support
One e-mail, one person on the other end. Write, and we sort it out.
Blackstudio is the trading name of 51.821.797 Diego Vieira Silva, CNPJ 51.821.797/0001-29. Contact: [email protected].
1. How to reach us
Write to [email protected]. It is the only channel, and a person answers it, not a bot.
You get an answer within 5 working days. In practice it is usually a lot less. The studio is one person, so the promise is the one that can always be kept.
2. You paid and the item did not arrive
First, quit the game and sign back in with the same account you bought with. That is what fixes it most of the time.
If that does not fix it, write in with the account e-mail, the purchase date, and Paddle's receipt e-mail forwarded. We either deliver the item or refund you.
3. Account and access
You sign in to the store with the same account you use in the game. Buy with one account and the item goes to that account.
If you cannot sign in, write to us before buying again. Buying with the wrong account is a nuisance to undo.
4. Refunds, charges and data
Want your money back, or do not recognise the charge on your statement: it is on the refunds page. 14 calendar days, no reason needed.
Want your data deleted: it is on the privacy page. The rules of the purchase are in the terms.